I am working on migrating our Intervoice IVR to CCM for a new contact center we are building. The IVR was previously connected to a Siemans switch but will now be connected to a 6608. The connection between the GW and IVR is T1 CAS using E&M Wink start.
When calls are directed to the DN (which points to the 6608 GW) Digits are passed to the IVR via DTMF tones. These digits are the DNIS (the number called).
My goal is to supress these digits and not pass anything to the IVR. (When digits are passed to the IVR it interprets them as input from a customer (press one for this, press two for that, etc.))
Btw, even when I set ANI on the GW it still passes DNIS. I have had some success in manipulating these digits, but I have not been able to completely supress them.
Does anyone have any suggestions and or a solution?
What addtional information is needed to help answer this question?