There is nothing built into TMS that captures when a user logins, logout, etc. This is because TMS uses Windows Integrated Authentication, which means your browser is authenticated to the website by the server, and not handled by the website itself. Im not sure if you'll be able to get all the information you want, but you should look at the IIS log files.
There are cases/situations where we have to configure custome CPTONE to resolve FXO disconnect issue. Following are situations which can arise due to FXO disconnect issue:
Phone A calls Phone B, Phone B does not answer. Phone A then goes on-hook but Phon...
Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including
better support for the needs of large contact centers worldwide
improvements in the agent and cust...
SymptomsI’m doing a factory reset on the mobile board and it’s giving me the same issues that I wasn’t able to also send over last time. It says that it can’t connect to the server because of a firewall (we don’t have one) and then sometimes it...