Hi,<br><br>I was reading the Cisco Unity Troubleshooting Guide and it referenced the ToolsDepot.exe as a way to adjust WaveGain stuff. We have Unity 3.1.2b installed and I can't seem to find this tool. <br><br>Here is why I want to use it. This was an upgraded system and I do not believe that AGC was enabled because the Record and Playback values in the CiscoTSP were set to their historical values. Additionally, the AGC values were not set to match this guide. I have changed both to the values recommended here and it improved our situation - user messages were playing back very low relative to the prompts and such.<br><br>Is there some way to increase the playback levels with AGC on using this tool that I can't find;)!<br><br>Thanks,<br>Ted<br><br><br>