Transfer from Unity to CTI route pt or Pilot Point

[canowlin]

does anyone know if its possible to transfer out of a Unity Mail box to a cto rt. pt. or to a pilot pt. I want to assing a key int the subscriber mailbox to transfer to a pilot point so the person in vmail does not have to return to Unity is that possible?

[Hin Lee]

Create a callhandler.

Open "Call Transfer" page

Under Transfer incoming calls

select "Yes, ring a subscriber at this extension" and type in cti rt pt or pilot

On the subscriber's page, select "Caller Input"

select "Send caller to" "CALL HANDLER", then click on "Select Call Handler"

select the name of the callhandler.

select "Attempt transfer for" (instead of "Send to Greeting for"

H. M.