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transfer-mode consult does not work with CCM Express

jgugler
Level 1
Level 1

I have a strange bug :

I am using CCME 3.1 on a 1750 cisco router.(IOS Version 12.3(7)T )

The transfer-mode consult does not work when the call is originated from an ISDN line call forwarded on my CCME, but the transfer-mode blind works !

----------------------------------------------------

A "normal call"

-----------------------------------------------------

May 26 04:37:17.473: SetCallInfo calling dn -1 chan 1 dn 60 chan 1

calling [00213240310] called [260]

May 26 04:37:17.473: SetCallInfo DN 60 chan 1 is not skinny-to-skinny

...

May 26 04:37:17.477: Assign Call Ref 2570 to DN 60 chan 1

--------------------------------------------------

I am able to transfer this on another ephone with both mode

-----------------------------------------------------

May 26 04:37:32.774: ephone-22[19]:SK TRANSFER line 1 ref 2571

May 26 04:37:32.774: ephone-22[19]:TransferButtonPress

May 26 04:37:32.774: ephone-22[19]:Commit Transfer with Consult for DN 60 chan 1

using consult DN 60 chan 2

May 26 04:37:32.774: ephone-22[19]:HoldButtonPress (allow_toggle = 0)

May 26 04:37:32.774: SkinnyGetCallState for DN 60 chan 2 CONNECTED

May 26 04:37:32.774: called DN 88 chan 1, calling DN -1 chan 1 phone 22 s2s:1

May 26 04:37:32.774: ephone-22[19]:HoldButtonPress HOLD activated for DN 60 chan

2

May 26 04:37:32.774: SkinnyGetCallState for DN 88 chan 1 CONNECTED

May 26 04:37:32.774: called DN -1 chan 1, calling DN 60 chan 2 phone 23 incoming

s2s:1

May 26 04:37:32.778: ephone-22[19]:HoldButtonPress DN 60 chan 2 other DN 88 chan

1 other ephone-23

May 26 04:37:32.778: ephone-22[19]:UpdateCallState DN 60 chan 2 state 9 calleddn

-1 chan 1

May 26 04:37:32.778: ephone-22[19]:Binding ephone-22 to DN 60 chan 2 s2s:1

May 26 04:37:32.778: Skinny Call State change for DN 60 chan 2 HOLD from CONNECT

ED

--------------------------------------------------

But if the call is as following :

--------------------------------------------------

May 26 04:36:06.937: SetCallInfo calling dn -1 chan 1 dn 60 chan 1

May 26 04:36:06.937: calling [00212136728] called [260] orig called [0313988074]

reason 15

...

May 26 04:36:06.941: Assign Call Ref 2565 to DN 60 chan 1

-------------------------------------------------

I am unable to transfer it in mode consult. The outside line "broke" and the internal call is still active on the second line.

---------------------------------------------------

May 26 04:36:10.935: ephone-22[19][SEP000A412B7900]:SoftKeyEventMessage event 4

line 1 callref 2565

May 26 04:36:10.935: ephone-22[19]:SK TRANSFER line 1 ref 2565

May 26 04:36:10.935: ephone-22[19]:TransferButtonPress

May 26 04:36:10.935: ephone-22 TRANSFER using transfer-system full DN 60 consult

transfer

May 26 04:36:10.935: SkinnyGetCallState for DN 60 chan 1 CONNECTED

May 26 04:36:10.935: called DN -1 chan 1, calling DN -1 chan 1 phone 22 incoming

s2s:0

May 26 04:36:10.939: SkinnyGetCallState for DN 60 chan 2 IDLE

May 26 04:36:10.939: called DN -1 chan 1, calling DN -1 chan 1 phone -1 s2s:0

May 26 04:36:10.939: ephone-22[19]:Transfer with consult line 1 DN 60 chan 1 usi

ng second line 1 DN 60 chan 2

May 26 04:36:10.939: ephone-22[19]:Consult for line 1 DN 60 chan 1 using line 1

DN 60 chan 2

May 26 04:36:10.939: ephone-22[19]:HoldButtonPress (allow_toggle = 0)

May 26 04:36:10.939: SkinnyGetCallState for DN 60 chan 1 CONNECTED

May 26 04:36:10.939: called DN -1 chan 1, calling DN -1 chan 1 phone 22 incoming

s2s:0

...

May 26 04:36:10.943: ephone-22[19]:Binding ephone-22 to DN 60 chan 1 s2s:0

May 26 04:36:10.943: Adding DN 60 chan 1 to MOH

May 26 04:36:10.943: Skinny Call State change for DN 60 chan 1 HOLD from CONNECT

ED

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1 Reply 1

w-lam
Level 1
Level 1

I think you need the dual-line command to make consultative transfer work since it require 1 voice port, two voice channel.