cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
127
Views
0
Helpful
6
Replies
Explorer

transfer only lets one call go at a time

when a ip phone has 2 calls or more on the line, is there any way to transfer one without parking all the rest?

6 REPLIES 6
Cisco Employee

Re: transfer only lets one call go at a time

I'm not sure I understand. Can you please give an example of this?

Explorer

Re: transfer only lets one call go at a time

when more than one call comes in the receptionist has to park all but one, then transfer the first and go back through the rest. she can not tranfer a call if it is not the first...the button is not available on the soft buttons on the 7960

Beginner

Re: transfer only lets one call go at a time

We are having the exact same issue. We are running CallManager 3.08 and load P003v301 on the 7960s. The 7960s are configured for 5 line appearances. Any info from the engineers on this? This is becoming a major issue for the operators. Thanks.

Explorer

Re: transfer only lets one call go at a time

You need a free open line to transfer a call. If you only have two or three lines on your IP Phone and they all have active calls. You need to free up a line to perform the transfer; parking a call would free a line for this.

We ran into this a few months ago with a two line configuration, and had to move to a default 3 line configuration.

I think if Call Waiting is enable on the line then that would also work as a work around. We had so many issues with Call Waiting that we had to disable it system wide.

Tim Medley

Network Architect

VoIP Group

iReadyWorld

Highlighted
Explorer

Re: transfer only lets one call go at a time

I agree, I disabled call waiting and added lines to the phone a day or so ago and that let her do whatever to any call. With call waiting on and a second call on a single line you can only park the call.

Beginner

Re: transfer only lets one call go at a time

Issue resolved, thanks for the assistance.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards