Translate Calling Digits of only one line

[Mancharagopan Ponnampalam]

We have a CUCM setup for 3 locations using one cluster. Each location has receptionist phone number 0 for internal and XX60 to call from other location.

When a receptionist from Location A call a phone in Location B the Caller ID shows as 0 which confuse the user whether it's Location A or Location B. I need to Translate the Calling Digits of 0 to XX60 when they are calling other locations.

How can I do that?

[Mohamed Amine Jaafar]

This is a drawback of putting the 0 directly as a directory number to the receptionist. You shouldn't do this. The 0 is an abbreviate dial number and not an actual directory number.

You should configure it as an translation pattern for each site, and the operator should have its full 4-digit (or 3 or 5 whatever dial plan you have) to use when calling colleagues.