Turning off MWI light

[gonzalezel]

Is there a way for phone users to manually turn of the MWI light if they know there are no messages?

[Marwan ALshawi]

just let them dial the MWI off number

[Rob Huffman · Accepted solution]

Hi Efrain,

Just to add a note to the good tip from my friend Marwan.

To find the MWI - OFF DN (just in case :)

In CCM look up the MW-Off number (Feature>Voicemail>Message Waiting>Directory Number>Message Waiting Indicator Off )

This will be a Directory Number like perhaps 2600. Go to the phone, press the Line button, dial 2600 and the MWI Lamp/Icon and Message will turn off.

Hope this helps!

Rob

[chadlincoln]

You can also go in to Unity and do a refresh on the MWI's.

[vhilario]

If you are having problems that MWI is on, on your phone but there's no voicemail.

What you can do, it's restart the AVNOTIFIER service and do a resync now for MWI.

You can go to Tools Depot and look for the UTIM tool and from there do a resync now for MWI.

HTH

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