11-15-2005 10:23 AM - edited 03-13-2019 11:15 AM
When an analog call is received on the turret and transferred to a CM Ip phone the call is immediately transferred (as a blind transfer) and the user on the turret side (the one who transfer the call) receives a immediate dial tone. How can we change this to consultant transfer?
11-17-2005 11:18 AM
You may want to consult the turret vendor on how their transfer feature works. I'm not sure if this is a CallManager related issue. Does transferring from turret to turret support consultant transfer?
11-18-2005 03:26 PM
Opened a TAC case and learned that consultant transfer and secondary dialtone is not supported with a MGCP gateway over analog to turret.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide