Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
403
Views
0
Helpful
2
Replies

Turret call transfer to Callmanager

Teri.Shaffer
Level 1
Level 1

‎11-15-2005 10:23 AM - edited ‎03-13-2019 11:15 AM

When an analog call is received on the turret and transferred to a CM Ip phone the call is immediately transferred (as a blind transfer) and the user on the turret side (the one who transfer the call) receives a immediate dial tone. How can we change this to consultant transfer?

Labels:
0 Helpful
2 Replies 2

mparekh
Level 3
Level 3

‎11-17-2005 11:18 AM

You may want to consult the turret vendor on how their transfer feature works. I'm not sure if this is a CallManager related issue. Does transferring from turret to turret support consultant transfer?

0 Helpful

Teri.Shaffer
Level 1
Level 1

‎11-18-2005 03:26 PM

Opened a TAC case and learned that consultant transfer and secondary dialtone is not supported with a MGCP gateway over analog to turret.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents