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Teri.Shaffer
Beginner

Turret call transfer to Callmanager

When an analog call is received on the turret and transferred to a CM Ip phone the call is immediately transferred (as a blind transfer) and the user on the turret side (the one who transfer the call) receives a immediate dial tone. How can we change this to consultant transfer?

2 REPLIES 2
mparekh
Participant

You may want to consult the turret vendor on how their transfer feature works. I'm not sure if this is a CallManager related issue. Does transferring from turret to turret support consultant transfer?

Teri.Shaffer
Beginner

Opened a TAC case and learned that consultant transfer and secondary dialtone is not supported with a MGCP gateway over analog to turret.

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