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Unable to change a users password or PIN on CCM, DC directory

rbradfield
Level 2
Level 2

running callmanager 3.3.3 when trying to change anything for a user such as name, password, pin etc, get an error -2100 access denied this seems to be a write problem because searches work ok I can display the users.

2 Replies 2

rbradfield
Level 2
Level 2

I answered my own question,

found that the DC directory service was paused

started ok. Why it was in a paused state who knows

I have seen it pause for 2 reasons. Running out of disk space can cause this and I have seen it pause during a backup and not unpause. If you are using stibackup, I would recommend running BARS 4.0.7. If you look at the compadibility matrix, stibackup should not be used with CCM 3.3 or later.