Solved: Re: Unity 3.15 Licensing

ischarcm · ‎12-23-2003

I have unity 3.15 exchange 2k. Just deleted a user from AD and exchange box... which automatically took user out of unity. Out of curiousity before I did this, I looked at the unity licensing counts... I had 337 used.... after I performed the action and verified the user was indeed no longer in unity, it still tells me I have 337 used, when it should have gone to 336... I wonder how many other times this has now happened... what could the cause be...

lindborg · ‎12-23-2003

Wait... you're on 3.1(5), not 4.(x) - I'm mixing this thread up with an email thread on another line. You'll find the "LicenseSyncher.exe" in the \commserver\ directory - it should be in the Unity program group off your desktop Start menu but if not, just run it directly.

In 4.x the license syncher is no longer there as it's not necessary - you're on 3.(x) and it is - if you delete users in AD directly you'll have to run the licnese syncher from time to time to get the counts back to normal.

What happened when you installed and ran CUDLE? I'm suprised you say "it didn't work" - what DID it do? We use this tool heavily on all 3.1(x) and later builds of Unity and it ships by default on 3.1(6) and later... I'm interested in knowing more about this since it should absolutely work. If it fails it could mean a problem with your system.

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lindborg · ‎12-23-2003

If you delete them as a Unity subscriber in Unity first the license counts are updated on the fly - if not you'll need to run the License Syncher found in the Tools Depot or the Unity Program group - this will force a recaclulation of the license counts based on COS assignment for all users in the system and will correct your count.

ischarcm · ‎12-23-2003

im looking in tools depot now and do not see that... i see an upgrade license tool, but thinking that is not the correct one?

Is it under admin tools, or diagnostics, or switch integration? What exactly is it listed as... any special tricks to running it?

Thank you in advance

lindborg · ‎12-23-2003

Actually, you don't need to run the licnese syncher these days - since switching away from the dongle in 4.0(1) this tool is not necessary (and in fact does not ship in later versions which is why you can't find it).

Chatting with the licensing guys, the counts are derived directly from an SQL query so if those counts are still showing users that aren't in AD the problem is they were not properly (or completely) removed in the UnityDB database. I'd pop open a tool like CUDLE (Database Explorer in Tools Depot) and take a look at the Subscriber table/view in there and see how many users are there - I'm guessing you'll see more rows in there then you're expecting or the like.

ischarcm · ‎12-23-2003

didn't have cudle, but could not get it to work after downloading anyhow... I did go to the SQL table and looked at subscribers.. I did not find after going through it twice the user that I had deleted...(I am not versed in SQL, so I did not do a query or anything, but we only have like 330 users or so anyhow, so I went through slow enough to where I think I would have seen the user I had deleted if they were still in there... so it seems that it is gone from there, yet license count is still not degredated to reflect...

lindborg · ‎12-23-2003

Wait... you're on 3.1(5), not 4.(x) - I'm mixing this thread up with an email thread on another line. You'll find the "LicenseSyncher.exe" in the \commserver\ directory - it should be in the Unity program group off your desktop Start menu but if not, just run it directly.

In 4.x the license syncher is no longer there as it's not necessary - you're on 3.(x) and it is - if you delete users in AD directly you'll have to run the licnese syncher from time to time to get the counts back to normal.

What happened when you installed and ran CUDLE? I'm suprised you say "it didn't work" - what DID it do? We use this tool heavily on all 3.1(x) and later builds of Unity and it ships by default on 3.1(6) and later... I'm interested in knowing more about this since it should absolutely work. If it fails it could mean a problem with your system.

ischarcm · ‎12-23-2003

Thanks for reply... I will see if I can find the file in the \commserver directory, as it is not on start menu that I could find..... I am not sure if I loaded CUDLE correctly, but I didn't load it on the unity box. When I go to our domain, it doesn't find a unity server, so thus I could not connect to it for some reason it didn't find it... should I load and run this directly on the unity box?

lindborg · ‎12-23-2003

Yeah, normally you'd run CUDLE on the Unity server itself, although it will run off box if you have the ports option to connect to SQL via ODBC from off box. It didn't ship with Unity till 4.0(1) which is why you don't see it on your 3.1(5) installation out of the box.

I just checked a couple 3.1(5) installs - the license syncher is definitely in the Unity program group off the start menu on those installs so if it's missing on yours something weird is going on with your box. Regardless, the app will definitely be there (if it's not, there's something VERY weird going on with your box) since it shipped with all 3.x versions of Unity and, in fact, many of the 2.x versions.

ischarcm · ‎12-24-2003

Thanks for your info. I did find the utility in \commserver and ran it... wasn't aware that you had to stop unity to run until it told me, but that was ok. It seems to have taken care of the license issue, as it subtracted the one unit I thought it should.. I was wondering if there would be more... but it must have just been the one. I will try to run CUDLE from the box after New Years...

thanks again. happy holidays