Unity and detecting phone busy

[plillelund]

Hi Forum<br><br>We have a Unity 2.46 connected to a Call Manager 3.0.9. Is it possible to get Unity to detect a busy phone and play the correct busy greeting.<br>Trying to do that until now fails. Any good idea's<br><br><br><br>

[kechambe]

Reason codes were not supported until CallManger 3.1(1). You need that first.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

[plillelund]

Can we use Unity 2.46 together with CCM 3.1.1 ?

[#4]

You can if you're using the correct TSP.

Unity------AV-Cisco TSP---Cisco CallManager
2.4(6.135)----3.0(0.7)-------3.1(1)
2.4(6.135)----1.0(0.36)-----3.0(11)
2.4(6.135)----1.0(0.36)-----3.0(10)
2.4(6.135)----1.0(0.36)-----3.0(9)
2.4(6.126)----1.0(0.32)-----3.0(11)
2.4(6.126)----1.0(0.32)-----3.0(10)
2.4(6.126)----1.0(0.32)-----3.0(9)
2.4(6.126)----1.0(0.32)-----3.0(8)
2.4(6.102)----1.0(0.32)-----3.0(9)
2.4(6.102)----1.0(0.32)-----3.0(8)
2.4(6.102)----1.0(0.28)-----3.0(11)
2.4(6.102)----1.0(0.28)-----3.0(10)
2.4(6.102)----1.0(0.28)-----3.0(9)
2.4(6.102)----1.0(0.28)-----3.0(8)
2.4(6.102)----1.0(0.28)-----3.0(7)
2.4(5.73)------1.0(0.28)-----3.0(7)
2.4(5.xx)-------1.0(0.24)-----3.0(2d)



Scott Morgan
Cisco Systems TAC

[#5]

To answer your first question, you could do supervised transfers from Unity. Unity can detect busy phones (and then play a busy greeting) when doing supervised transfers regardless of the CCM/Unity/TSP version matrix.

Steve Olivier
Software Engineer
Cisco Systems