03-19-2010 07:12 AM - edited 03-13-2019 06:54 PM
I'm looking for a way to tell callers that "they are being recorded" then to have the call transferred automatically to the operator. Anyone know a good way to do this. I was looking at auto attendant but i don't think that will work because it wants to play a message a certain amount of times and then hang up.
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03-19-2010 07:40 AM
Hi
In Unity Express you can write your own scripts...
A simple one with a played prompt and a call redirect should see you good.
See:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml
Regards
Aaron
Please rate helpful posts...
03-19-2010 07:40 AM
Hi
In Unity Express you can write your own scripts...
A simple one with a played prompt and a call redirect should see you good.
See:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml
Regards
Aaron
Please rate helpful posts...
03-19-2010 09:25 AM
These scripts are a little confusing can you tell me where they are located at on the router to download the one we are using now, where i can use it as a template. I only see our ringers and prompts wav when i list the directory on the router.
03-19-2010 09:37 AM
Hi
Take a look at this one then:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/script/edover.html
Probably best to read the whole thing, but this chapter has a nice walk through:
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/script/aasamp.html
Alternatively (or as well as) take a look at the download page on CCO for your version of CUE. There is a set of example IVR script syou can download...
Aaron
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