Unity Reading Read Recipts as Voicemails

[smburke]

Unity 3.1.5 UM connected to Exchange 2000 SP3

When a user that's not in a COS with TTS capabilities checks voicemail via phone, Unity presents all internal read recipts as voicemail. One of our users reported this, and after testing, I have verified that it is the case. If you have an unread read recipt from another unity subscriber in your inbox, Unity says "Voice Message. Message From (subscriber name). A recipt."

Is there any way to stop this? It's very confusing for the users. We didn't catch this in testing becuase our test group didn't use read recpits.

Thanks,

SEan

[lindborg · Accepted solution]

In Unity 3.x and earlier this is actually expected behavior but you can change it system wide - it was done this way so phone only users could get receipt notification as well so it defaults to playing all receipts as part of the voice message stack.

In the Advanced Settings Tool there's an option to "Exclude Return Receipts from voice mail stack" you can turn on which will stop this for all subscribers in the system. However, be aware that NDRs will always be played in the voice mail stack no matter what, this just stops read and delivery receipts.

In Unity 4.0(1) and later the receipts are all in their own stack and users can control when they appear in the stack to help with this.

[j.knapp]

Where is the advanced settings tool located in unity?

[lindborg]

In Unity 3.1(3) and later you'll find it in the "Administration Tools" section of the Tools Depot on your desktop. If you don't have that link for whatever reason you can find it on the hard drive under \commserver\utilities\AdvancedSettingsTool\