upgrade CCM 3.2 to 2000-2-6

[ciscoforum]

CCM 3.2 on OS 2004-2-5SR1, can we upgrade it to 2004-2-6 without upgrade it to CCM 3.3 to fix the sasser virus?

[robrhodes]

From the Read-me document:

Cisco CallManager version 3.3(2) cannot be installed after running this upgrade. Cisco CallManager 3.3(2) does a pre-installation check for Windows 2000 Service Pack 3 that will fail once Service Pack 4 is installed. After you have installed Cisco CallManager 3.3(2), it is safe to run this upgrade (CSCeb29886).

http://ftp.cisco.com/cisco/crypto/3DES/voice/cmva/win-OS-Upgrade-K9.2000-2-6-Readme.htm

(Requires CCO Login)

[ciscoforum]

I have read this before. At least it's able to upgrade to CCM3.33 , right?

[mmeidy]

Hi All,

I upgraded CCM 3.1 using the OS to win-OS-Upgrade-K9.2000-2-6.exe and after step-by-step process. all applications working normal but as http:// ip-address/AppAdmin cannot launch the application. Any idea for this stuff ?

Rgds,

Made.

[f.gouger]

I don't have a answer but I have the same proble as you. I upgrade from 3.2.2c the os win-OS-Upgrade-K9.2000-2-6.exe and my appadmin cannot lunch. I have also all my cti route point in the not found mode. any idea ?

[mmeidy]

Hi,

I already solve this problem, and the step I do is:

search the latest patch of CRA version in Cisco Customer Response Solution, url: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml. (for example: My CRA Version is 2.2 and first I install: Cisco Customer Response Application 2.2(5) (icd-ivr-aa-ffr.2-2-5.exe), then Cisco Customer Response Application 2.2(5) Support Patch A (icd-ivr-aa.2-2-5-spA.exe), finally install Cisco CallManager Extended Services 2.2(5) Support Patch B (icd-ivr-aa.2-2-5-spB.exe). For activating appadmin finnaly you must reboot your Server.