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User Extension not showing in Corporate Directory on

DMobley1022
Beginner
Beginner

I have a User whose name shows in the Corporate Directory, however his Extension not showing in Corporate Directory and unlike all other users who have a telephone Icon next to their name, his just has like a keypad icon.

Where do I start to troubleshoot this?

1 Accepted Solution

Accepted Solutions

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Dustin,

Yes, I'm 99% sure that is where the problem will be found :)

Hope this helps!

Rob

View solution in original post

7 Replies 7

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Dustin,

Have a look for this user in the User config in ccmadmin. It's likely that there is no phone number listed on their User Config Page. (I just tried this in the Lab)

Hope this helps!

Rob