Using CCME B-ACD and CUE

[mikedoherty]

Has anyone tried to use CUE as the Auto-Attendant for CME and still use the B-ACD functionality to setup a queue out of the CUE Auto-Attendant?

[Markus Schneider]

B-ACD and CUE can basically configured in three variations:

- Using the Cisco CME AA and ACD groups with Cisco UE only as a voice mail destination

- Using the Cisco UE as the main AA entrypoint, and Cisco CME AA as a “sub-menu” within that AA

- Using the Cisco CME AA as the main AA entrypoint, and the Cisco UE AA to provide flexible “announcements” as part of the AA

We're working on getting a sample config doc out for this. Did you have any specific questions about this?

[mikedoherty]

I need to use the CCME B-ACD Queue to support operator transfers out of the CUE AA, which contains several levels of menu branches, with multiple transfer out points to the operator.

[Markus Schneider]

Yeah, so you're just wanting CUE to redirect to a B-ACD queue. CUE 2.2 will make a bigger deal out of being able to support this feature. But it's been tested and works. If you want to contact me offline (marschne@cisco.com) I can send you a beta release of the config example tech tip that should be released when CUE2.2 is posted.