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Voicemail indicator on IP communicator

nigel.bulmer1
Level 1
Level 1

Hi

 I have a customer who has a Hunt Group with 11 extensions all using Cisco IP Communicator. The pilot number is associated to the only deskphone in the office. My customer wants all the softphones to be able to show when a voicemail has been left on their group voicemail. Reading through the configuration guide it implies that the message waiting light will only activate if a voicemail is left on the main number for the individual softphones. Does this mean I need to add the pilot as a shared line 1 on all the IP Communicator profiles in order for this to work.

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Deepak Rawat
Cisco Employee
Cisco Employee

Your understanding is correct that you can create a shared line appearance on all the required phones with extension of Pilot number for which the mailbox exists on CUC and will be used for taking messages.Just make sure that agents know the PIN number for this group mailbox. Alternatively, you can also refer Dispatch Messages in Unity Connection option as explained in the below document and see if that can be of help or not:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag170.html#pgfId-1096331

Regards

Deepak