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659
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5
Helpful
3
Replies

Welcome Message Issue for call handler

Kuwait Energy
Level 1
Level 1

Dear All ,

We have different Welcome Message for the different Region ,as we plan to change the welcome message for one region(call Handler) in unity .I added the new Voice File for the particular call profile but still old voice only arise .

2 Accepted Solutions

Accepted Solutions

clileikis
Level 7
Level 7

What exact version of Unity or Unity Connection? Are you changing the .wav file under the actual greeting? Ex if Unity Connection under the call handler Edit > Greetings.

Chris

Sent from Cisco Technical Support iPhone App

View solution in original post

We found that the greeting on the voice name,  instead of being the standard greeting.

We uploaded to the standard greeting and the issue was resolved.

View solution in original post

3 Replies 3

clileikis
Level 7
Level 7

What exact version of Unity or Unity Connection? Are you changing the .wav file under the actual greeting? Ex if Unity Connection under the call handler Edit > Greetings.

Chris

Sent from Cisco Technical Support iPhone App

We found that the greeting on the voice name,  instead of being the standard greeting.

We uploaded to the standard greeting and the issue was resolved.

Rob Huffman
Hall of Fame
Hall of Fame

Nice catch Chris! + 5 my friend

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

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