05-25-2012 04:51 AM - edited 03-13-2019 07:50 PM
Dear All ,
We have different Welcome Message for the different Region ,as we plan to change the welcome message for one region(call Handler) in unity .I added the new Voice File for the particular call profile but still old voice only arise .
Solved! Go to Solution.
05-25-2012 05:01 AM
What exact version of Unity or Unity Connection? Are you changing the .wav file under the actual greeting? Ex if Unity Connection under the call handler Edit > Greetings.
Chris
Sent from Cisco Technical Support iPhone App
05-25-2012 08:51 AM
We found that the greeting on the voice name, instead of being the standard greeting. We uploaded to the standard greeting and the issue was resolved.
05-25-2012 05:01 AM
What exact version of Unity or Unity Connection? Are you changing the .wav file under the actual greeting? Ex if Unity Connection under the call handler Edit > Greetings.
Chris
Sent from Cisco Technical Support iPhone App
05-25-2012 08:51 AM
We found that the greeting on the voice name, instead of being the standard greeting. We uploaded to the standard greeting and the issue was resolved.
05-25-2012 10:47 AM
Nice catch Chris! + 5 my friend
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
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