cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
457
Views
5
Helpful
3
Replies
Highlighted
Beginner

Welcome Message Issue for call handler

Dear All ,

We have different Welcome Message for the different Region ,as we plan to change the welcome message for one region(call Handler) in unity .I added the new Voice File for the particular call profile but still old voice only arise .

2 ACCEPTED SOLUTIONS

Accepted Solutions
Highlighted
Rising star

What exact version of Unity or Unity Connection? Are you changing the .wav file under the actual greeting? Ex if Unity Connection under the call handler Edit > Greetings.

Chris

Sent from Cisco Technical Support iPhone App

View solution in original post

Highlighted

We found that the greeting on the voice name,  instead of being the standard greeting.

We uploaded to the standard greeting and the issue was resolved.

View solution in original post

3 REPLIES 3
Highlighted
Rising star

What exact version of Unity or Unity Connection? Are you changing the .wav file under the actual greeting? Ex if Unity Connection under the call handler Edit > Greetings.

Chris

Sent from Cisco Technical Support iPhone App

View solution in original post

Highlighted

We found that the greeting on the voice name,  instead of being the standard greeting.

We uploaded to the standard greeting and the issue was resolved.

View solution in original post

Highlighted
Hall of Fame Community Legend

Nice catch Chris! + 5 my friend

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

Content for Community-Ad