06-06-2008 06:45 AM - edited 03-13-2019 05:19 PM
Can someone tell me what a CTI routepoint is and what it does. Thanks
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06-17-2008 10:04 AM
It is a working telephone number without a telephone. We use the CTI route points as telephone numbers that either forward to a real number (because we want to keep the real number hidden) or go straight to voice mail for special recordings.
06-06-2008 07:17 AM
a CTI Route Point is a 'virtual device' that can answer and handle multiple, simultaneous calls on behalf of an application, usually a third party application such as Emergency Responder, Personal Assistant, etc.
Please see the following link for more info on CTI Route Points:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmcfg/b06ctirp.html
06-17-2008 10:04 AM
It is a working telephone number without a telephone. We use the CTI route points as telephone numbers that either forward to a real number (because we want to keep the real number hidden) or go straight to voice mail for special recordings.
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