What is a CTI routepoint

[gonzalezel]

Can someone tell me what a CTI routepoint is and what it does. Thanks

[gpulos]

a CTI Route Point is a 'virtual device' that can answer and handle multiple, simultaneous calls on behalf of an application, usually a third party application such as Emergency Responder, Personal Assistant, etc.

Please see the following link for more info on CTI Route Points:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmcfg/b06ctirp.html

[boussioss · Accepted solution]

It is a working telephone number without a telephone. We use the CTI route points as telephone numbers that either forward to a real number (because we want to keep the real number hidden) or go straight to voice mail for special recordings.