When using Outlook for Windows - CTRL+F often brings up Jabber

[TimNielsen]

When using Outlook 2016 on Windows 10, the CTRL+F hotkey in Outlook sometimes pulls up the Jabber window.  I believe this may occur more frequently when the user is on a call (using a desk phone, not the jabber software) yet jabber still seems to adjust the hotkey behavior on the PC.

The hotkey feature in the jabber-config-defaults.xml has already been set to FALSE.

I'm not sure what else to do.  Again, this problem is sporadic but I believe the issue crops up when users are on a phone call (not using the jabber windows software, just their desk phone).

[Deepak Kumar R]

@TimNielsen Check this defect CSCvx96638.

[TimNielsen]

THanks.  If I read that correctly, the "Modern UI" is part of the equation, so switching it to Classic is a workaround?

[Deepak Kumar R]

That is the workaround if you are hitting the defect. The permanent solution is to upgrade your jabber to one of the fixed releases which is 14.1.0.56686 or 14.1(0). If I were you, I will try upgrading one of the user's jabber to the fixed release. If the problem is fixed, then rollout the change for all users.

[TimNielsen]

Well, not to be the bearer of bad news, but we are already on 14.1.1.56904.  Problem still exists.

[TechLvr · Accepted solution]

@TimNielsen  You read the workaround correctly.  From the Jabber client, go to Settings > Appearance, and at the bottom of the page, set your App View to Class, click Apply and OK. This should fix the issue but I have not tested this myself.  

Also, as Deepak pointed you can notify TAC to reopen the defect if you want.

[Deepak Kumar R]

@TimNielsen You should then open an SR with tac and they may reopen the defect.