Where to configure number of "rings" on the CM

[jsteffensen]

Hi

Where can I configure the number of "rings" a telephone should ring, before it is considered a

"No answer" and are forwarded to next phone?

Best regards

Jarle Steffensen

[brad.swanson]

It isn't really a ring #, rather a length of time before the call is forwarded. If memory serves me correctly, it is a variable located under Service->Service Parameters. I found 16 seconds works well for users that expect the "4-ring before forwarding" scenario.

Brad

[ssmith222]

Jarie,

In Service Parameters Configuration on your call manager you can set the ForwardNoAnswerTimeout to the amount of seconds before the call is forwarded. The default is 10

Stan

[jsteffensen]

Tanks for your help

Jarle