We have several users trying to playback a previously recorded and converted WebEx session that is already in an MP4 format. We do not own this recording so we are unable to review file details or re-convert the original file. I've tried several MP4 codecs already, but Windows Media Player is still unable to play these MP4's. What are the recommended options for WebEx MP4 playback with Windows Media Player? Is there a standalone player for these file types? Does Cisco have a media player preference that they know is supported for playback?
I've experienced some shocking issues with the old Windows Media Player trying to play back some content and it just not working. We eventually gave up trying to use Windows Media Player and installed VLC on most fo the machines where we need to have the most flexible media playing capabilities and haven't looked back.
We had also played around with many different codec packs and configurations. In the end it was much easier and simpler just to deploy VLC as a media player option than to waste time and resources trying to make things work with Windows Media Player.
I'm writing up a case to get VLC installed within our enterprise desktops.
From what we have expereincef here, this will be one of the better choices. Best of luck with your case. As I said in an earlier post, we haven't looked back since doing this, VLC is considerably more compatible and functional than the old Windows Media Player.
Another option for if your case is unforunate enough to not get passed, we found that the Windows 10 "Films and TV" app would also play some files that Windows Media Player refused to, so that could also be an option, but you'd have to test the files you have with it first to make sure they worked (or not).