01-17-2014 03:11 AM - edited 03-13-2019 08:28 PM
Hi,
Please can someone advise if Cisco recommend turning on Windows updates for the TCS Server? I have checked the guides and all I see is it is safe to install Microsoft security patches.
At the minute we have Windows updates turned off but would like to turn these on if possible.
Cheers.
02-08-2014 05:14 AM
Hi Dean
I have TCS and windows updates is on and i do not have any issues , to make sure you have to move your post to Telepresece , many experts will share with you the good answers.
Thanks
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02-10-2014 01:43 AM
Thank you.
Would Cisco still support this product if full Windows updates are installed?
02-11-2014 09:52 AM
Hi
Can you share TCS server name and software version?.
Thanks
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02-13-2014 01:31 AM
We are using
Microsoft Windows Server 2003
Enterprise Edition Service Pack 2
TCS Software Version: v5.1 Build 3121
02-15-2014 01:55 AM
Hi Dean
No isues , there is no document which advises to keep the windows without updates . If you have a smartnet , you will get the help any time with Cisco TAC . No isues .
Thanks
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02-18-2014 05:39 AM
Thanks. I have raised this with Cisco and will keep you posted on the outcome.
02-18-2014 06:43 AM
Offical reply from Cisco.
==========================
Hi Dean,
This is Traian, Cisco TAC, glad to be assisting.
The first resource to watch in this scenario is the product bulletin here:
http://www.cisco.com/en/US/products/ps11347/prod_bulletins_list.html
If no counter recommendations there, TCS should get the MS Security patches.
A full backup is highly recommended before installing any patches/updates.
It is good practice and a safety net in case issues are associated to the updates.
The general policy is that we provide a list of recommended Windows updates to the link above.
You can leave the automatic updates to on, and this will generally not cause problems at least if there are no known issues. If Windows updates cause issues and they are not mentioned by Cisco as recommended updates, it is up to the customer to restore from backup (see above). We have seen several situations in which TCSs were applied updates (including turning automatic windows updates to on) with no issues.
Hope this answers your question and you'll get lots of ratings on the forum page
Thank you.
Regards,
Traian
02-18-2014 08:03 AM
Hi Dean
1-As you got , you can do it but make sure that every thing has relation to microsoft is original not free versions or free patches.
2-Backup is one of the most important steps to be safe.
Thanks
Please rate all useful information
02-22-2014 08:11 AM
Hello Dean -
Whenever I asked this same questions to TAC and even my local Cisco reps, they provided me the same answer.
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