Wrap up codes with IPCC Express

[sdempe]

I have a customer requesting Wrap up codes on IPCC express 3.5 If I set the resource automatic available Disabled will CAD Prompt for Not ready reason code?

[venkasub]

Hi,

Reason codes describe why an agent has changed to the Not Ready agent state or has logged out. Reason codes are set up and maintained using the Reason

Code window.

NOTE: You cannot enable reason codes unless at least one user-defined

reason code exists for Logout and one exists for Not Ready.

Take a look out the below URL for more info,

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/cad_admn.pdf

Hope it helps.

Regards

Venkat