06-08-2017 08:23 AM - edited 03-13-2019 09:55 PM
Hi, guys.
I am testing ZOOM for passive recording. I have GW -> CUCM -> UCCX.
Mirroring is configured at GW Ethernet port. I can see Signalling and all RDP traffic between GW and UCCX during IVR greeting (tcpdump on a ZOOM Server). However, ZOOM cannot correlate RTP with Signaling.
I guess this is a limitation of Passive Recording, isn't it ?
07-07-2017 02:08 AM
Okey, then, I opened a case )
07-26-2017 12:18 AM
It is confirmed that this is as SPAN recording design.
When UCCX sends RTP it is not associated with Signalling since there is no signalling between GW and UCCX.
In addition to this you will never see internal number - only CTI Route Point Number of IVR.
It is better to use JTAPI or at least SPAN Phone Port.
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