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Counterfeit Units . . .

dspires01
Level 1
Level 1

Good afternoon.

I work at Arrow Electronics with RMA issues concerning Network Equipment and have been able to identify certain known counterfeit Cisco modules.  At the moment, I have a returned WS-C3750-24PS-S switch, s/n CAT0850N2SA, that our customer insists is a counterfeit piece.  Counterfeit modules I can believe, but this would be my first encounter with a counterfeit unit.

All tests show this switch to be true Cisco, including loop testing the GBIC ports with Cisco GLC-SX-MM SFP GBICs.  The IBM loop-back plugs (p/n 11P3847) I generally use come back with a loop-back error (shown below), but the 6' length of fibre, looping port GigabitEthernet1/0/1 to port GigabitEthernet1/0/2 tests clean (also below):

---------------------------------------------

Switch#
00:07:17: %ETHCNTR-3-LOOP_BACK_DETECTED: Loop-back detected on GigabitEthernet1/0/1.
00:07:17: %PM-4-ERR_DISABLE: loopback error detected on Gi1/0/1, putting Gi1/0/1 in err-disable state
00:07:24: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up
00:07:25: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/2, changed state to up
00:07:27: %ETHCNTR-3-LOOP_BACK_DETECTED: Loop-back detected on GigabitEthernet1/0/2.
00:07:27: %PM-4-ERR_DISABLE: loopback error detected on Gi1/0/2, putting Gi1/0/2 in err-disable state
00:07:28: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/2, changed state to down
00:07:29: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to down
00:09:39: %GBIC_SECURITY_CRYPT-4-VN_DATA_CRC_ERROR: GBIC in port 65537 has bad crc
Switch#

---------------------------------------------

Switch#
00:14:26: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up
00:14:26: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up
00:14:27: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to up
00:14:27: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/2, changed state to up
Switch#
Switch#sh int GigabitEthernet1/0/1
00:14:55: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to up
GigabitEthernet1/0/1 is up, line protocol is up (connected)
  Hardware is Gigabit Ethernet, address is 0012.d9f4.2681 (bia 0012.d9f4.2681)
  MTU 1500 bytes, BW 1000000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 1000Mb/s, link type is auto, media type is SX
  output flow-control is off, input flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input 00:00:03, output 00:00:00, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 1000 bits/sec, 1 packets/sec
     9 packets input, 933 bytes, 0 no buffer
     Received 4 broadcasts (0 multicast)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 4 multicast, 0 pause input
     0 input packets with dribble condition detected
     26 packets output, 2021 bytes, 0 underruns
     0 output errors, 0 collisions, 7 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out
Switch#
Switch#sh int GigabitEthernet1/0/2
GigabitEthernet1/0/2 is up, line protocol is up (connected)
  Hardware is Gigabit Ethernet, address is 0012.d9f4.2682 (bia 0012.d9f4.2682)
  MTU 1500 bytes, BW 1000000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 1000Mb/s, link type is auto, media type is SX
  output flow-control is off, input flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input 00:00:01, output 00:00:08, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     30 packets input, 2277 bytes, 0 no buffer
     Received 25 broadcasts (0 multicast)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 25 multicast, 0 pause input
     0 input packets with dribble condition detected
     10 packets output, 997 bytes, 0 underruns
     0 output errors, 0 collisions, 5 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out
Switch#
Switch#
Switch#
Switch#sh int GigabitEthernet1/0/1
GigabitEthernet1/0/1 is up, line protocol is up (connected)
  Hardware is Gigabit Ethernet, address is 0012.d9f4.2681 (bia 0012.d9f4.2681)
  MTU 1500 bytes, BW 1000000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 1000Mb/s, link type is auto, media type is SX
  output flow-control is off, input flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input 00:00:11, output 00:00:01, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     14 packets input, 1283 bytes, 0 no buffer
     Received 6 broadcasts (0 multicast)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 6 multicast, 0 pause input
     0 input packets with dribble condition detected
     50 packets output, 3587 bytes, 0 underruns
     0 output errors, 0 collisions, 7 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out
Switch#
Switch#sh int GigabitEthernet1/0/2
GigabitEthernet1/0/2 is up, line protocol is up (connected)
  Hardware is Gigabit Ethernet, address is 0012.d9f4.2682 (bia 0012.d9f4.2682)
  MTU 1500 bytes, BW 1000000 Kbit, DLY 10 usec,
     reliability 255/255, txload 1/255, rxload 1/255
  Encapsulation ARPA, loopback not set
  Keepalive set (10 sec)
  Full-duplex, 1000Mb/s, link type is auto, media type is SX
  output flow-control is off, input flow-control is off
  ARP type: ARPA, ARP Timeout 04:00:00
  Last input 00:00:01, output 00:00:06, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
  Queueing strategy: fifo
  Output queue: 0/40 (size/max)
  5 minute input rate 0 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
     55 packets input, 3907 bytes, 0 no buffer
     Received 46 broadcasts (0 multicast)
     0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
     0 watchdog, 46 multicast, 0 pause input
     0 input packets with dribble condition detected
     16 packets output, 1411 bytes, 0 underruns
     0 output errors, 0 collisions, 5 interface resets
     0 babbles, 0 late collision, 0 deferred
     0 lost carrier, 0 no carrier, 0 PAUSE output
     0 output buffer failures, 0 output buffers swapped out
Switch#
Switch#
00:15:54: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/2, changed state to down
00:15:54: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down
00:15:54: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down
00:15:55: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to down
00:15:55: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to down
Switch#

---------------------------------------------

Am I correct in assuming this is a genuine Cisco unit, or did I miss something?

2 Replies 2

Dan Lukes
VIP Alumni
VIP Alumni

Feedback forum is dedicated to other topics. See description.

Moved to more appropriate community.

 

Leo Laohoo
Hall of Fame
Hall of Fame

The best bet is to contact the Entitlements Team and they'll be able to determine if the component is counterfeit or not.  In regards to counterfeit items, they have a lot to gain if they reach out and assist.