identifying type of equipement from serail number

[jones.i]

I have a serial number of a device that begins with FDO but do not know what the device is, is there a way of seeing what a device is from the serial number?

[Leo Laohoo]

Go HERE.  

Log in with your CCO login and enter the serial number. 

[jones.i]

Sorry does not work as I do not know what the name of the device is,

[Leo Laohoo]

I do not know what the name of the device is,

This is just a record name.  Type anything your heart desires.  The important thing is the serial number.

[Valeria Quesada]

Hi Ian!

You have three Cisco resources that can help you with this inquiry:

1. SNTC Portal. This portal enables you to view Serial Number and its Product ID (device type).

2. CSCC Tool. https://apps.cisco.com/CustAdv/ServiceSales/smcam/requestStatusDispatch.do?methodName=onDashboardAction   You can type the serial number in the search box. And the system will display information related to a given serial number.

3. My Cisco Workspace. By adding the Customer Service Central module, you can open a Case and provide the list of serials you need the Product Id for. https://www.cisco.com/cisco/psn/web/workspace 

Also, a show inventory may (or may not) bring back serial number & product name.

I hope you find the above information useful !

Valeria Quesada

SNTC IB Recon