ITM does not allows us to import devices

[alexnap]

Hello everybody

,

We are facing the following problem with an ITM instalation. Every tie we try to import a new device, ICS or Netrowr device we obtain a message indicating that it was imposible to import the device. We noticed that ITM is not accesing the device. they recommend us to read the DeviceManager.log. We did it. What we see is that the server is not ready, but when we check the procceses status, everthing is ok.

Any sugestins?.

Thanks in advance,

[raulhersan]

I have the same problem. Even more, when I click on the Poll and threshold option, I get a message telling me that the PTM Server is down. When I look in the Processes status page, everything is ok.

The VHMIteractor and STServer are also failing.

Any suggestions?

THank you very much,