ACL Manager and device status

[yuan]

I just started using CiscoWorks RWAN suite,I came across ACL Manager, I created a global scenario and check marked "Read Config from Device", however all of the devices I added had the status of "Unreachable" and status detail of "Failed to sync Config Archive with device". What does that mean? The Config Manager in RME works fine. I don't understand what may cause ACL Manager not to synchronize.

[divgupta]

Hi,

Try using those devices in ACLM after updating their configurations in Config Archive. You can do this from Resource Manager Essentials -> Configuration Management -> Update Archive. (Reopen the ACLM scenario after this is done).

Divya

[yuan]

I tried Update Archive, and I got an error message saying that Change Audit process needs to be started. I went into Process Management, stopped the Change Audit process and restarted again. Under Process Status, Change Audit is in the state of "Program started-no mgt msgs received". I still get the same error message that Change Audit process needs to be started. What is the problem here?

[john.sobrinho]

try stopping all ciscoworks services and restarting,

net stop crmdmgtd on command line wait 5 minutes and log in,

[john.sobrinho]

oopps .. restart ciscoworks - net start crmdmgtd and wait 5 minutes then login...