Catalyst 3500XL problem

scotttowers · ‎12-09-2005

Hi,

I have a 3500XL Catalyst switch and it has just stopped working.

The LED's on the front show up as:-

1,2,3,4 - no light

5,6 - Orange light

7-24 - Green light

System LED is flashing

RPS - no light

STAT, UTIL, DUPLEX, SPEED - Green light

All network activity has stopped, but if I keep the button on the front pressed and power the unit on I can log into the serial port.

IOS version is 12.0(5)WC13.

Does anyone know how I can fix this switch or has it taken a nose dive into the land of the dead?

Hope someone can help,

Thanks

Best Regards

Scott

spremkumar · ‎12-09-2005

Hi

RPS is off coz u mite not have installed the same..

STAT, UTIL, DUPLEX, SPEED - Green light thats the normal signs..

But about the system is it normal green or orange ? is it flickering ?

do u have any pcs or devices connected in all the ports ???

Also refer this link for understanding the LED status also if possible and once ur in the console port do capture the error & logs and paste out here ...

http://cisco.com/en/US/products/hw/switches/ps637/products_installation_guide_chapter09186a00801ab94c.html#1029067

regds

scotttowers · ‎12-09-2005

Hi,

The Systems light is green and blinking, if this helps.

There are no devices plugged into any of the ports at the moment.

The model I have is the 3524XL.

This is the boot information I have:-

C3500XL Boot Loader (C3500-HBOOT-M) Version 12.0(5.3)WC(1), MAINTENANCE INTERIM SOFTWARE

Compiled Mon 30-Apr-01 07:51 by devgoyal

starting...

Base ethernet MAC Address: 00:07:eb:5a:9b:00

Xmodem file system is available.

Initializing Flash...

flashfs[0]: 167 files, 2 directories

flashfs[0]: 0 orphaned files, 0 orphaned directories

flashfs[0]: Total bytes: 3612672

flashfs[0]: Bytes used: 3197952

flashfs[0]: Bytes available: 414720

flashfs[0]: flashfs fsck took 4 seconds.

...done Initializing Flash.

Boot Sector Filesystem (bs:) installed, fsid: 3

Parameter Block Filesystem (pb:) installed, fsid: 4

Loading "flash:c3500xl-c3h2s-mz.120-5.WC13.bin"...#################################################################################################################################################################################

File "flash:c3500xl-c3h2s-mz.120-5.WC13.bin" uncompressed and installed, entry point: 0x3000

executing...

Restricted Rights Legend

Use, duplication, or disclosure by the Government is

subject to restrictions as set forth in subparagraph

(c) of the Commercial Computer Software - Restricted

Rights clause at FAR sec. 52.227-19 and subparagraph

(c) (1) (ii) of the Rights in Technical Data and Computer

Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.

170 West Tasman Drive

San Jose, California 95134-1706

Cisco Internetwork Operating System Software

IOS (tm) C3500XL Software (C3500XL-C3H2S-M), Version 12.0(5)WC13, RELEASE SOFTWARE (fc1)

Compiled Tue 20-Sep-05 10:05 by antonino

Image text-base: 0x00003000, data-base: 0x00351FFC

Initializing C3500XL flash...

flashfs[1]: 167 files, 2 directories

flashfs[1]: 0 orphaned files, 0 orphaned directories

flashfs[1]: Total bytes: 3612672

flashfs[1]: Bytes used: 3197952

flashfs[1]: Bytes available: 414720

flashfs[1]: flashfs fsck took 4 seconds.

flashfs[1]: Initialization complete.

...done Initializing C3500XL flash.

C3500XL POST: System Board Test: Passed

C3500XL POST: Daughter Card Test: Passed

C3500XL POST: CPU Buffer Test: Passed

C3500XL POST FAILURE: CPU Notify RAM Test: Failed

C3500XL POST FAILURE: Error with CPU Interface CPU Notify RAM POST.

C3500XL POST FAILURE: CPU Interface Test: Failed

C3500XL POST FAILURE: Cannot test CPU Interface ASIC due to failure of

C3500XL POST FAILURE: CPU Interface CPU Notify RAM

C3500XL POST FAILURE: Cannot test CPU Interface ASIC due to failure of

C3500XL POST FAILURE: Testing Switch Core: Failed

C3500XL POST FAILURE: Testing Buffer Table: Failed

C3500XL POST FAILURE: Data Buffer Test: Failed

C3500XL POST FAILURE: Configuring Switch Parameters: Failed

C3500XL POST FAILURE: Switch Core failing because of CPU Interface Failure

C3500XL POST FAILURE: AT: Failing because of CPU-Interface failure

C3500XL POST FAILURE: Cannot test Modules due to failure of Switch Core POST

Does this help at all?

Thanks

Best regards

Scott

glen.grant · ‎12-09-2005

Time for a new switch !!!!

ankurbhasin · ‎12-09-2005

Hi Scott,

You have to get the switch RMA from Cisco or get it replaced from whwrw you baught because it is failing the POST test which is power on self test.

So its a hardware failure and part need to be replaced.

HTH

Ankur

scotttowers · ‎12-09-2005

Oh well,

Thanks for everyone's replys and help, The cost of the repair will be too much for the company so it's for the bin.

Thanks again

Best regards

Scott