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CiscoWorks2000 - Software Image upgrade on 6509

liamwalk
Level 1
Level 1

On trying to perform the above using ciscosworks software management tool, I get the following error:

Internal Error: Image family type not defined for given device information.

Probable Cause: The chassis type and card information are not correct. Internal error in the system.Recommended Action: Contact your technical support representative for assistance.

The existing supervisor version is 6.1.1(b) and I am attempting to upgrade to 6.1.1(d). I have successfully upgraded supervisor code on numerous 4006's successfully. Can anyone shed any light on the problem?

1 Reply 1

rmushtaq
Level 8
Level 8

You're most likely running into the bug CSCdu64853. See the details using CCO Bug Toolkit. A patch is available via TAC.

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