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Beginner

Is my ASA PAK available to be used?

My company purchased a PAK for ASA5505-SEC-PL a while back. I found it unopened and need to know if it can be used, without activating it on an ASA. I opened up a case with the Cisco TAC, provided them the PAK serial number and got the following responses from 2 different individuals:

1.     Since the product was covered under warranty and then expired this means that the activation key was used before.

2.     Please be advised that this PAK number is expired since (Warranty End Date 21-Feb-2009).

I responded that I am not interested in warranty information but I just want to know if the PAK can be used. Just because the warranty expired, does that REALLY mean the PAK can no longer be used? That doesnt make sense to me. Isn't there a tool on Cisco's website to put in the PAK S/N to see if it is available, has been used, and if so, when? I spent a good 30 mins searching for such a tool with no luck.

Thanks in advance for any assistance or insight.

-RV

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VIP Mentor

Is my ASA PAK available to be used?

The page where you activate your PAK is http://www.cisco.com/go/licensing.

There you first enter the PAK and the tool gives you an error if the PAK is not valid. Only if it is valid you can go further and enter the S/N of the ASA.

So you can "test" your PAK there.

-- 
Don't stop after you've improved your network! Improve the world by lending money to the working poor:
http://www.kiva.org/invitedby/karsteni

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2 REPLIES 2
VIP Mentor

Is my ASA PAK available to be used?

The page where you activate your PAK is http://www.cisco.com/go/licensing.

There you first enter the PAK and the tool gives you an error if the PAK is not valid. Only if it is valid you can go further and enter the S/N of the ASA.

So you can "test" your PAK there.

-- 
Don't stop after you've improved your network! Improve the world by lending money to the working poor:
http://www.kiva.org/invitedby/karsteni

View solution in original post

Beginner

Is my ASA PAK available to be used?

Thanks Karsten. I was not getting past that page. I contacted a Cisco licensing technician (licensing@cisco.com) who said the PAK was purchased 4 years ago therefore it "went bad." Typically they only stay active for a year if left unactivated. They were able to create a new PAK for me.

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