05-17-2021 02:37 PM
The first error we get is an error message that states:
"SYS-2-MALLOCFAIL - Memory allocation of 962820 bytes failed from 0x8000561D10652750, alignment 8 Pool: Processor Free: 71887584 Cause: Memory fragmentation Alternate Pool: None Free: 0 Cause: No Alternate pool"
I understand that there is usually a message that proceeds this and the error message is as follows:
"%VOICE_IEC-3-GW: SIP: Internal Error (Media loops exceeded the allowed value): IEC=1.1.130.7.121.0 on callID 143859487"
There are hundreds of these messages in the syslogs
I attempted to perform a search but could not find anything with the results that included "Media loops exceeded the allowed value"
Is anyone aware of this?
The firmware version is Version 16.9.5
05-17-2021 07:42 PM
Potential memory leak. Raise a TAC Case.
05-17-2021 11:54 PM
- Upgrade to an advisory/gold-starred release , check if the problem persists (or not).
M.
05-18-2021 09:21 AM
In addition to what the other posters have noted, you might need to reload your router to start, again, with a "clean state". (I.e. the only way, generally, to recover from a memory allocation issue, although only a "temporary" solution.)
06-06-2023 02:56 PM
We have the same IEC error, it started when the "voice iec syslog" was entered at the command line on the CUBE.
Documentation says that it's:
IEC Version: 1
Entity: 1 (Gateway)
Category: 130 (Err Category non existent)
Subsystem: 7 (SIP)
Error: 121 (Media loops exceeded the allowed value)
Diagnostic Code: 0
So I know when, where, what, but still no idea why?
Clean reboot, current IOS.
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