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Beginner

USB Console "Device Descriptor Request Failed" when attempting to install

Hi all,

I've been looking for an answer to this for the past hour and I can't seem to find one.  I have tried this on two separate computers and got the same results on both computers. 

I bought a serial to usb adapter on amazon.  I have connected it to a cisco console cable and plugged it into my cisco 2811 router.  I downloaded the Cisco_usbconsole_driver_3_1.zip from the cisco support website and installed the version matching each computers OS (32-bit and 64-bit).  On both computers I have received an error after installing.  I reboot the computer, insert the usb end into my computer(s) and immediately receive a device failed to install message.

I check my device manager and under USB devices I get "Unknown USB Device (Device Descriptor Request Failed)"

Any suggestions?  I'm starting to believe it may just be the cable is bad even though it's basically brand new.

Thanks

2 REPLIES 2
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Enthusiast

Hi,

Your machin

power options 》shutdown setting 》 turn on fast startup

Try to disable fast startup, it will help the machin to recognize external drives

Hope that helps

Regards

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Advocate