Callback feature in Cisco devices?

[manuel.dennis]

I have been told that some manufacturers install a callback feature in their devices to track potential malfunctioning or mis-configured devices.  Is this feature installed in any Cisco Router, Switch and Firewall hardware or the IOS/firewall software?  If so, which hardware, software versions, and how does one find it?

[mirober2 · Accepted solution]

Hi Manuel,

Cisco's implementation of what you are describing is called Smart Call Home. You can find more details about how it works and the platforms that support it here:

http://www.cisco.com/en/US/products/ps7334/serv_home.html

Hope that helps.

-Mike

[manuel.dennis]

Thank you.