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Cisco FireAMP | Endpoint update is not happening

Hi Team,

 

We are using FireAMP private cloud and trying to upgrade the FireAMP Connector version from 4.1 to 5.1, option enabled is to Ask For Reboot before upgrade. But for some reason the same is not happening and getting the below error in the log,

 

Error Code : 3240165378
Description : Unable to download connectors update information

 

At the same time when we set the option to Force Reboot the same is working without any issues.


Kindly requesting your assistance on this.

 

Thank you,

Vishnu