CSC SSM Stopped updating

[Frank Hoeben]

Hi  All,

A client of us has two Cisco ASA 5520 with the "Trend Micro InterScan for Cisco CSC SSM" module.

The ASAs are part of a failover configuration and work fine otherwise.

There are valid base and plus licenses (recently updated).

However, on both ASA's pattern and virus updates have stopped coming in.

First thing I checked was the network/internet connection of the module, but I'm 100% sure it works just fine.

I have even tried using a proxy, and I can see connections being made to: cscssms60.url.trendmicro.com

Anyone got any ideas?

[Frank Hoeben]

Solved.

Ended up opening a TAC case, there's a known problem for which a hotfix is available.

Would've been easier if the hotfix could be downloaded without having to open a TAC case.