Is there a servicec contract for device

[danielscharf]

Hi,

sorry I can't find a more appropriate category...

My problem: I am not sure if there is an active (non expred) service (contract) for our ciscp vpn 3015 concentrator. So I have the serial but how can I search for a suitable contract. Maybe cisco is able to get the information if the concentrator is under service or not - but in which way?

thank you

kind regards

daniel

[Herbert Baerten]

Hi Daniel,

you can try if you have access to this tool:

http://apps.cisco.com/CustAdv/ServiceSales/smcam/requestStatusDispatch.do?methodName=onDashboardAction

If not, and you bought the device from a Cisco Partner or Reseller, you can ask them and they should be able to look it up.

Or you could simply call or email the TAC and ask, I suppose.

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

hth

Herbert