07-19-2004 06:15 AM - edited 03-09-2019 08:06 AM
After applying the license key for CSA, when I go back into the Security Agents tab under the Management Center tab I get the following error:
Internal Server Error
An error occured while processing this request.
If the problem persists contact Cisco Technical Support: tac@cisco.com
Has anyone seen this problem before?
I have tried reinstalling the product but get this error each time after I upload the CSA license file.
Any information you can provice is greatly appreciated.
Thanks,
Dave
07-19-2004 10:03 AM
Hi,
First make sure all the patches for VMS/IDSMC/CSAMC are applied etc. then follow the procedure below. Hope this will help
1- net stop csagent
net stop crmdmgtd
2- in the directory cscopx\csamc\cfg delete the file sslca.crt, sslhost.crt, *.lic
in the directory cscopx\lib\web\conf delete the files root.crt, server.key, server.crt
in the directory cscopx\mdc\apache\conf\ssl delete the files chain.cer, root.cer, server.key, server.cert
3- a.
open cmd windows and cd cscopx\csamc\bin
b. type "..\..\bin\perl.exe installcert.pl -forceinstall"
4- net start crmdmgtd
net start csagent
I hope this will help
07-20-2004 06:49 AM
Thanks for the information. I did as you requested and it fixed the internal server error problem.
I still am having trouble with the license file. I have uploaded the Cisco Security Agent license file and after I do that I am told to generate the rules program for my changes to take affect. Upon generating the rules I get the following message:
Warning: Product license is invalid or has expired.
A valid Management Center for Cisco Security Agents license is required to generate the rules program.
I have applied the VMS license as well so I am assuming there is some license I'm missing or my license file I received from Cisco is bad.
Do you have any ideas on this?
Thanks so much for the quick response.
Dave
07-20-2004 08:19 AM
HI,
request a new license for your CSAMC by sending your PAK number to licensing@cisco.com. clean up the invalid license by following the above procedure for CSAMC again, then apply the new license
Thanks
Nadeem
07-21-2004 06:56 AM
Nadeem,
Did has you suggested and things are working as advertised. Thanks a bunch for all your help.
Dave
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