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Ask the Expert:Cisco Service Control Solution

Community Manager
Community Manager

Read the bioWith Karthik Natarajan

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions of expert Karthik Natarajan about how to troubleshoot various components of Cisco Server Control Solution products including Cisco SCE 2000 Series Service Control Engine, Cisco SCE 8000 Series Service Control Engine, Cisco Service Control Subscriber Manager (SCMS SM), Cisco Service Control Collection Manager (SCMS CM), Cisco Service Control Application for Broadband (SCA BB). Karthik Natarajan is a manager in the Edge Routing Business Unit. He works on worldwide escalations about Cisco Service Control Engine Solutions. Natarajan has been associated with Cisco for more than 11 years working in several engineering positions in NMS and LAN Switching Technologies. He holds a bachelor's degree in computer sciences and engineering from Bharath Institute of Technology at Chennai, India. He also holds CCNP certification.

Remember to use the rating system to let Karthik know if you have received an adequate response. 

Karthik might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Service Providers sub-community   discussion forum shortly after the event. This event lasts through February 10, 2012. Visit this forum often to view responses to your questions and the questions of other community members.

27 Replies 27

Hi Karthik,

What is the correct method of communication with TAC, how can we connect with TAC without opening a TAC case.


Hi Gurcan,

Opening service request is the way to reach TAC. Once the service request is raised, TAC engineer would perfom the investigation of the support file, and recommend on the diagnostics part, if required.

Cisco Technical Support site:


Karthik N.