Cisco AS5400 MGW Sys and error logs- %CALL_CONTROL-6-CALL_LOOP & ASSERTION FAILED: file "../as/if_as_tdm.c"

[amitsalunkhe21]

Dear All

On our MGW we are observing following sys and error logs.i have following question on this.

1.whther its affect on ongoing call or new call request.

2. What is the actual significance or emaning of this logs.

3, is theer any soltuion /work around for this?

log 1. SSERTION FAILED: file "../as/if_as_tdm.c", line 2923 -Traceback= 0x601FF08C 0x602E6E44 0x6261DE7C 0x628BE2F8 0x61C8C548 0x61775148 0x61775610 0x61C77690

log 2 %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls. It is being refused

we are using IOS Version 12.4(15)T9, i google the same but no proper update on web.

Please help me with all the possible data.

Regards

Amit

[Giuseppe Larosa]

Hello Amit,

>> log 1. SSERTION FAILED: file "../as/if_as_tdm.c", line 2923 -Traceback= 0x601FF08C 0x602E6E44 0x6261DE7C 0x628BE2F8 0x61C8C548 0x61775148 0x61775610 0x61C77690

this a SW defect as you can see the error refers to a routine written in C language

>> log 2 %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identfier already present in the list of currently handled calls. It is being refused

this is clearly the sign that the call could not be accepted.

if the problem is not caused by resources exhaustion ( B channels on device) and i is a SW defect an IOS upgrade might be of help.

Hope to help

Giuseppe