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CISCO DTVSA 9865HD NextBox 3.0 "PEnd", What do I do now to fix this???

mfiorilli
Beginner
Beginner

My 9865HD PVR (NextBox 3.0) is displaying "PEnd" on the front.  How do I do a host software update?  Upon startup it displays Version 2.0.0.something from 2013.  Rogers tried to do a CableCARD update but it didn't work.

Previous to this happening it was freezing sporadically on playback.

 

Not sure what to do to get it working again.  Help?

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