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Beginner

Cisco Router 7604 rebooting Automatically

Hi,

Previous we were using Cisco 7606 as BRAS and the issue was Router keeps on rebooted automatically.

OLD Details about Cisco 7606
Router 7606 #show version
Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVENTERPRISEK9-M), Version 15.2(2)S2, RELEASE SOFTWARE
(fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Wed 29-Sep-10 02:28 by prod_rel_team

ROM: System Bootstrap, Version 12.2(33r)SRB4, RELEASE SOFTWARE (fc1)
BOOTLDR: Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVENTERPRISEK9-M), Version 15.2(2)S2, RELEASE
SOFTWARE (fc1)

NAS-7604-QML uptime is 23 hours, 50 minutes
Router uptime is 10 hours, 12 minutes
Uptime for this control processor is 10 hours, 11 minutes
System returned to ROM by s/w reset (SP by error - a Software forced crash, PC 0x8361EFC)
System image file is "disk1:c7600rsp72043-adventerprisek9-mz.152-2.S2.bin"
Last reload type: Normal Reload

 


Now we have changed router form Cisco 7606 to Cisco 7604, But the issue is the same Cisco 7606 rebooted 4 to 5 times in a day, but 7604 reboots only 1 time in a day.

Cisco 7604 - Show Version

NAS-7604-QML#show version
Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVENTERPRISEK9-M), Version 15.2(2)S2, RELEASE SOFTWARE
(fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2012 by Cisco Systems, Inc.
Compiled Tue 07-Aug-12 10:08 by prod_rel_team

ROM: System Bootstrap, Version 12.2(33r)SRB4, RELEASE SOFTWARE (fc1)
BOOTLDR: Cisco IOS Software, c7600rsp72043_rp Software (c7600rsp72043_rp-ADVENTERPRISEK9-M), Version 15.2(2)S2, RELEASE
SOFTWARE (fc1)

NAS-7604-QML uptime is 23 hours, 6 minutes
Uptime for this control processor is 23 hours, 6 minutes
System returned to ROM by s/w reset (SP by bus error at PC 0x83D5B4C, address 0x0)
System image file is "disk1:c7600rsp72043-adventerprisek9-mz.152-2.S2.bin"
Last reload type: Normal Reload
Last reload reason: power-on

1 REPLY 1
Hall of Fame Community Legend

Re: Cisco Router 7604 rebooting Automatically

The supervisor card rebooted due to software failure (aka "bug").
One way to fix this is to upgrade the firmware of the supervisor card.
Another method is to raise a TAC Case and get TAC to find a workaround.
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