Re: SCE8000 upgrade failed

Martin Kyrc · ‎05-03-2011

Hello,

I did SCE8000 upgrade over GUI but upgrade process failed. Below is log from GUI.

!- GUI log

!

+ 4/21/11 12:51:11 AM CEST | INFO | Opening FTP daemon on port 21
+ 4/21/11 12:51:11 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Setting connection to SCE
+ 4/21/11 12:51:11 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Validating password...
+ 4/21/11 12:51:11 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Password is valid
+ 4/21/11 12:51:11 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:11 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:11 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:12 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:22 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:22 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:22 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:22 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:22 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:22 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Configuring OS system
+ 4/21/11 12:51:22 AM CEST | ERROR | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Failed to update OS: The SCE failed to download 'D:\ftp\sce\scos-v365-b489-sce8000-k9.pkg' from the workstation.
+ 4/21/11 12:51:22 AM CEST | INFO | Updating OS at "SCE-01-BA2 (MSC7) [10.19.7.27]": Disconnecting from SCE

On workstation side is FW disabled and no other restrictions. I did packet trace and there is the same reason. In packet trace I can see "ftp://se:se@10.13.128.16:21/D:\ftp\scos-v365-b489-sce8000-k9.pkg" (10.13.128.16 is my workstation over VPN connection).

Where can be a problem? connection from SCE (10.19.7.27) to 10.13.128.16 port 21/tcp?

Shelley Bhalla · ‎05-03-2011

Verify the FTP path information. In the FTP server put the root path as a folder where the SCOS image resides so your ftp statement looks more like this : "ftp://se:se@10.13.128.16:21/scos-v365-b489-sce8000-k9.pkg". Also make sure that the image is locally on the same machine as the FTP server and the FTP server is not pointing to a network share.

That is the only problem I see.

Shelley.

Martin Kyrc · ‎05-04-2011

Hello Shelley,

this ftp path is inserted by SCA BB Console (GUI), when I browse local file. I think, this is ok. Connectivity between SCE and my workstation (to ftp port) is blocked by any FW between SCE and my workstation.

Now I try upgrade SCE from CLI in my lab environment, but it is not operational and I don't know why. See below.

ftp from SCE is not working:

SCE-lab(config)#>boot system ftp://anonymous:aaa@10.2.88.2/scos-v365-b489-sce8000-k9.pkg
Error - File 'ftp://anonymous:aaa@10.2.88.2/scos-v365-b489-sce8000-k9.pkg' does not exist.

but connection to ftp server is working:

linux# wget ftp://anonymous:aaa@10.2.88.2/scos-v365-b489-sce8000-k9.pkg
--2011-05-04 15:02:16-- ftp://anonymous:*password*@10.2.88.2/scos-v365-b489-sce8000-k9.pkg
=> scos-v365-b489-sce8000-k9.pkg
Connecting to 10.2.88.2:21... connected.
Logging in as anonymous ... Logged in!

where can be a problem?

When I try upgrade through SCE BB COnsole, I get this: "Failed to update OS: SCE does not have enough disk space". Is it connected with 'file does not exists'?? How can I get more free space on SCE (what can I delete)?

SCE-lab#>dir
File list for /tffs0/
     512    THU NOV 06 17:07:56 2008       DIAG                   DIR
     512    THU NOV 06 17:10:04 2008       SYSTEM                 DIR
     512    THU NOV 06 17:19:26 2008       APP                    DIR
     512    THU NOV 06 17:19:26 2008       IMAGES                 DIR
4642355    WED AUG 19 16:51:20 2009       EN355262.PQI
     512    WED AUG 19 17:12:12 2009       ENGAGE                 DIR
18718153    SAT AUG 22 09:20:22 2009       RELEASE_.SLI
                7 File(s)               23363068 bytes
                        267403264 total bytes used
                        126967808 total bytes free
SCE-lab#>

thanks for any tip

--

martin

Shelley Bhalla · ‎05-04-2011

It is strange that we get a "file does not exist" which means that we can get to the FTP server but we cannot find that file. Normal upgrades are working in my lab so this is environmental issue somewhere.

For "not enough disk space" you need to do a dir -r and attach the output here. I can tell you what files to remove.

If you have a service contract, I think it will be quicker to get support from Cisco TAC. We can do a webex and fix both issues right away.

Shelley.

Martin Kyrc · ‎05-04-2011

Thanks for quick response. This is general problem for one of our customer, I try solve it in my lab environment.

ftp server is possible to connect from SCE, but I don't know why it is not possible download file. here is 'packet trace' from this ftp communication:

220 3Com 3CDaemon FTP Server Version 2.0

USER anonymous

331 User name ok, need password

PASS aaa

230 User logged in

CWD

501 Invalid or missing parameters

QUIT

221 Service closing control connection

dir -r is attached.

--

martin

Shelley Bhalla · ‎05-04-2011

Looks like the FTP server is able to see the connection. Just want to make sure that the FTP root path is same and the filename does not have any spaces.

for install:

You can remove

from /tffs0/SYSTEM

28640966 MON APR 18 18:14:32 2011 PREVDBG.TXT

That is 28 megs, not sure if that would be enough for the install. Try again and let me know.

Shelley.

Martin Kyrc · ‎05-04-2011

1) ftp server

root path is ok, ftp service makes visible only 'root' (for example: 'd:\ftp\' is ftp root on file system, but '/' is root from ftp service for clients. I can see it when I connect as regular ftp client). filename/path is without spaces. I tried change filename to sce8000.pkg, without sucess.

2) SCA BB console

I tried upgrade using SCA BB console. now I have lot of space, but ftp transfer is not succesfull. below is (people readable) output from packet trace. this is SCA BB based ftp server listening on port 21000/tcp.

220 10.2.88.2:21000 FTP server (Version kmy-0.6) ready.
USER se
331 Password required for se (4cf6a7638df7af4e).
PASS se
230 User se logged in.
TYPE I
200 Type set to I.
CWD D:\ftp\
250 CWD command successful.
PORT 10,2,96,10,9,1
200 PORT command successful.
RETR sce8000.pkg

150 Binary data connection for D:/ftp/sce8000.pkg (10.2.96.10,2305) (130232320 bytes).

550 I/O Error: Connection reset by peer: socket write error

QUIT

221 Goodbye.

conn reset by peer??? I tried turn off fw, with the same result.

maybe, it's time to open TAC service request...

--

martin

Shelley Bhalla · ‎05-04-2011

Yes. Something is fishy. I supported this product from TAC until a few months ago, I think opening a case with TAC is the best move from here.

Shelley.