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aquafon123
Beginner

SM: Error while sync with SCE [Quarantine mode]

[SCE 8000]

System version: Version 3.6.5 Build 489).

[SM]

./p3sm --version

3.6.5 Build 300

[Problem desc]
I have 2 SCEs, not in cascade mode.
SCE S132SCE8000T2  gone to quarantine mood and can't auto-recover.
./p3log -> log.txt says (attached):
2011-06-01 13:24:00 | ERROR | SM    | SCE S132SCE8000T2 has been put in quarantine for the next 7680 seconds - Failed to perform logon operation
I moved SCE back to normal operation using ./p3net --connect --ne-name=S132SCE8000T2 and quarantine reset.
Now situation as follows:
Synchronization Status: Not-done(100% failures) for S132SCE8000T2.
I try to use ./p3subs --resync --ne-name  with no effect:
>./p3sm --resync --ne-name=S132SCE8000T2
Error - Failed to synchronize S132SCE8000T2
S132SCE8000T2 is not active
How can I resolve the problem and why the failure occured?
>
>
>./p3net --show-all --detail
==============================================================================
| Name             | Host             | Conn-    | Sync-    | Domain          |
|                  |                  | Status   | Status   |                 |
===============================================================================
| S132SCE8000T1    | 172.24.7.17      | up       | done     | subscribers     |
| S132SCE8000T2    | 172.24.7.20      | up       | not-done | subscribers     |
Command terminated successfully
>./p3net --show --ne-name=S132SCE8000T2
Network Element Information:
============================
Name:        S132SCE8000T2
Host:        172.24.7.20
Ip:          172.24.7.20
Port:        14374
Status:      Connection ready
Type:        SCE8000
Domain:      subscribers
Synchronization Status: Not-done(100% failures)
Redundancy Status: Standalone
Quarantine Status: ok
Command terminated successfully
>./p3net --show --ne-name=S132SCE8000T1
Network Element Information:
============================
Name:        S132SCE8000T1
Host:        172.24.7.17
Ip:          172.24.7.17
Port:        14374
Status:      Connection ready
Type:        SCE8000
Domain:      subscribers
Synchronization Status: done
Redundancy Status: Standalone
Quarantine Status: ok
Command terminated successfully
1 REPLY 1
Tom Debruyne
Cisco Employee

Hello,

For this one, I think you will need to open a service request with TAC.

I would look at the umlog on the SCE and the SM, as well as the dbglog.txt from the SCE.

These can be found in the support files:

SCE#logger get support-file ftp://user:passwd@10.10.10.10/./support-file.zip

  • ~pcube/sm/server/bin//p3sm --extract-support-file -o SM-Support.zip

  • Also, run a tcpdump on the SM when trying to resync and look for anomalies in the connection.  Look also for the CPU usage on the SCE.

    Regards,

    Tom Debruyne